SS SOLAR, operated by Swee Seng Electrical Engineering Sdn Bhd (“SS SOLAR”, “we”, “us” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit sssolar.my (the “Site”), contact us, request a quotation, purchase our products or engage our services.
Personal information we collect
Depending on your interactions with us, we may collect:
- Contact information: Your name, telephone number, email address, billing address and installation address.
- Project information: Electricity bills, electricity consumption, utility account details, property information, site photographs and information needed to assess and design your solar energy system.
- Application information: Identification details, authorisation documents and other information required for relevant applications, approvals or registrations.
- Transaction information: Quotation details, purchased products or services, invoices, payment references and payment status.
- Service information: Installation records, warranty details, support requests and system performance or monitoring data where we provide monitoring services.
- Communication records: Information you provide through enquiry forms, telephone calls, email, WhatsApp, social media or other communications.
We collect information directly from you and, where applicable, from your authorised representatives, referral partners, utility providers, equipment monitoring platforms and parties involved in your project, where permitted by law.
If you provide another person’s personal information, please ensure that you have the authority to do so and that the person is informed about this Privacy Policy.
Website information and cookies
When you visit the Site, we may collect technical information such as your IP address, browser type, device information, pages visited, referring websites and the date and time of your visit.
Where enabled, cookies, server logs, analytics tools and advertising pixels help us operate the Site, understand website usage and assess our marketing activities.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will obtain your consent before using non-essential cookies or similar technologies.
How we use your personal information
We use your personal information, as applicable, to:
- Respond to enquiries and provide consultations or quotations.
- Assess electricity usage, conduct site surveys and recommend suitable systems.
- Process orders, payments, invoices and related transactions.
- Prepare and submit applications to relevant authorities, utility providers and programme administrators.
- Arrange product delivery, installation, inspection and commissioning.
- Provide monitoring, maintenance, technical support, warranty assistance and after-sales services.
- Communicate project updates, appointments and service notices.
- Improve our products, services and website.
- Prevent fraud, protect our business and comply with legal obligations.
- Send promotional communications where you have agreed to receive them or where otherwise permitted by law.
We will obtain additional consent where required before using your information for a new purpose.
Whether information is required
Information identified as required in our forms or requested as necessary for your project is needed to process your enquiry, fulfil a contract, complete an application or provide a service.
If you do not provide this information, we may be unable to proceed with the relevant request, application or service.
Information requested for optional marketing purposes is voluntary. You may decline marketing communications without affecting the services you purchase from us.
Sharing your personal information
Where necessary for the purposes described above, we may disclose relevant personal information to:
- Utility providers, including TNB, and relevant authorities or programme administrators, including SEDA and the Energy Commission, where applicable.
- Installation teams, contractors, engineers, consultants and delivery providers involved in your project.
- Equipment manufacturers, distributors and monitoring platform providers for system registration, monitoring, technical support or warranty claims.
- Banks, payment processors and financing providers where relevant to your transaction or application.
- Providers supporting our website, communications, customer records, cloud storage and other business systems.
- Professional advisers, auditors, insurers and legal representatives.
- Regulators, law enforcement agencies or other parties where disclosure is required or permitted by law.
We limit disclosures to information reasonably necessary for the relevant purpose and require appropriate protection from service providers handling information on our behalf.
Payments
Where payments are processed through a bank or third-party payment provider, payment information is handled according to that provider’s privacy and security practices.
Please do not send full payment card details, passwords or one-time passwords through enquiry forms, email or WhatsApp.
Marketing communications
Where permitted, we may contact you about our solar energy solutions, batteries, promotions and related services.
You can opt out at any time by using an available unsubscribe option, replying to the message or contacting us using the details below.
After you opt out, we may still send communications necessary for your ongoing project, payment, warranty or service requests.
Transfers outside Malaysia
Some service providers, equipment manufacturers or cloud platforms may process or store personal information outside Malaysia.
Where such transfers occur, we will take steps required by applicable Malaysian personal data protection law to protect your information and ensure that the transfer is permitted.
Data security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access is restricted to authorised persons who need the information for their work. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including project administration, after-sales support, warranty obligations and applicable legal or accounting requirements.
When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it securely.
Your rights and choices
Subject to applicable Malaysian law, you may request access to or correction of your personal information, withdraw consent, or request that we stop processing your information for direct marketing.
You may also exercise other rights available under applicable law, including data portability where applicable and subject to the relevant conditions.
Please contact us using the details below to make a request. We may need to verify your identity before responding.
Withdrawing consent may affect our ability to continue services that depend on the relevant information. We will explain the consequences where applicable.
Third-party websites
The Site may contain links to third-party websites or platforms. Their handling of personal information is governed by their own privacy policies. Please review those policies before providing your information.
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, practices or legal requirements.
The latest version will be published on the Site with an updated revision date. Where required, we will provide additional notice or obtain further consent.
Contact us
For privacy enquiries, requests or complaints, please contact:
SS SOLAR Malaysia
Swee Seng Electrical Engineering Sdn Bhd
Company Registration No.: 475179-T
Telephone: 07-351 6481